Privacy Policy

1. Introduction

Welcome to Italio Pharmaceuticals (OPC) Private Limited ("Italio Pharmaceuticals", "Company", "we", "our", or "us").

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, communicate with us, submit inquiries, apply for distributorship, or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Company Name: Italio Pharmaceuticals (OPC) Private Limited

Registered Office:
A-56, Block A, Rajajipuram, Lucknow, Uttar Pradesh 226017

Email: hr@italio.org

Phone: 095691 39399

Website: www.italiopharma.in

3. Scope of this Policy

This Privacy Policy applies to:

• Visitors to our website
• Customers
• Business partners
• Distributors
• PCD Franchise applicants
• Vendors and suppliers
• Job applicants
• Individuals who contact us through our website or other official communication channels

4. Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

• Personal Information
• Full Name
• Mobile Number
• Email Address
• Postal Address
• Company Name
• Designation
• State and City
• PIN Code
• Business Information
• Distributor Details
• Pharmacy Information
• Medical Store Details
• GST Number (where applicable)
• Drug License Number (where applicable)
• Business Registration Details
• Technical Information
• IP Address
• Browser Type
• Device Information
• Operating System
• Date and Time of Access
• Website Usage Data
• Cookies and Similar Technologies
• Communication Information
• Messages submitted through Contact Forms
• Customer Support Queries
• Product Enquiries
• Complaint Details
• Feedback
• Recruitment Information

If you apply for employment, we may collect:

• Resume/CV
• Educational Qualifications
• Employment History
• Professional Certifications
• Identity Documents (where required during recruitment)

5. How We Collect Information

Information may be collected when you:

• Visit our website
• Fill out enquiry forms
• Contact us by phone or email
• Submit distributorship applications
• Apply for PCD Pharma Franchise
• Subscribe to newsletters
• Apply for careers
• Participate in surveys or promotions
• Interact with our social media pages

6. Purpose of Data Collection

We process personal information for legitimate business purposes, including:

• Responding to enquiries
• Providing customer support
• Processing distributorship requests
• Evaluating franchise applications
• Managing business relationships
• Sending requested information
• Improving website functionality
• Enhancing customer experience
• Conducting internal analytics
• Maintaining security
• Complying with legal obligations
• Processing recruitment applications
• Communicating product or service updates (where permitted)

We only collect personal data that is necessary for these purposes.

7. Legal Basis for Processing

We process personal data based on:

• Your consent
• Performance of contractual obligations
• Compliance with applicable laws
• Legitimate business interests
• Protection of legal rights and obligations

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Enhance user experience
• Maintain website security

Users may disable cookies through their browser settings; however, certain website features may not function properly.

9. Data Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

• Authorized employees
• Group companies (if applicable)
• Approved service providers
• Logistics partners
• Technology vendors
• Legal advisors
• Auditors
• Government or regulatory authorities when legally required

All third-party service providers are expected to maintain appropriate confidentiality and security measures.

10. Data Security

We implement reasonable technical and organizational safeguards to protect personal information, including:

• Secure servers
• Firewalls
• Access controls
• Password protection
• Data encryption where appropriate
• Employee confidentiality obligations
• Regular monitoring and security reviews

Despite our efforts, no online system can guarantee absolute security.

19. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Compliance Statement

This Privacy Policy is intended to align with applicable Indian laws and good privacy practices, including:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)
• Companies Act, 2013
• Consumer Protection Act, 2019